Shipping Policy

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds, and Exchanges

How To Return An Item

We do not accept returns on any food items.

How To Get A Refund An Item

You must request a refund on an item within 30 days of your purchase.

1. Please email jackie@jackiescup.com to request a refund and we will reply with instructions.

2. Please include the reason for requesting a refund in your email.

3. Please attach the original receipt or proof of purchase.

Exchanges

If your coffee is not to your liking, you may exchange your blend for a different variety but you will have to pay return shipping.